Order Issues

My order arrived damaged. What should I do?

We're sorry your order arrived damaged. Please contact us at [email protected] with:. This helps us assess what happened and determine the best way to resolve the issue. Please don't continue using the product if the damage could make it unsafe

An item is missing from my order. What should I do?

First, check your order confirmation to see whether your order is being sent in separate shipments. Also check your email for any additional tracking links or shipping updates, as your items may be arriving in more than one parcel. If you've received

I received the wrong product. What should I do?

We're so sorry about that. Please contact us at [email protected] with your order number and a photo of the product you received. If possible, include a photo of the product packaging or label as well. We'll check your order and help arrange the a

I received the wrong quantity or order value. What should I do?

If the quantity or value of the products you received doesn't match your order, please contact us at [email protected] with your order number and details of what's different. If you've received a customs or import invoice showing an incorrect orde

I received a product that looks used or different from what I expected. What should I do?

If your product appears to show signs of previous use, damage or unexpected differences in appearance, please contact us at [email protected]. Send us your order number and clear photos of the product and packaging so we can investigate.