An item is missing from my order. What should I do?Updated 23 days ago

First, check your order confirmation to see whether your order is being sent in separate shipments. Also check your email for any additional tracking links or shipping updates, as your items may be arriving in more than one parcel.

If you've received all the parcels listed in your order confirmation and an item is still missing, please send us an email at [email protected] with your order number and the name of the missing item.

We'll check your order and shipment details and help get this sorted for you.