General & Other Inquiries
Does Koanna® offer wholesale or B2B orders?
Koanna® primarily operates as a direct-to-consumer brand through its online stores. Wholesale orders may be available for qualifying businesses, with a minimum order quantity of 10 units.
Where can I buy Koanna® products?
Koanna® products are available exclusively online. UK customers can shop our full range at koanna.co.uk. UK orders can only be shipped through our UK store.
How can I get an invoice for my order?
Koanna® online purchases are primarily B2C (business-to-consumer) purchases, and we do not offer VAT invoices for business purchases. Your order confirmation serves as your payment receipt. If you need a copy of your order confirmation or other docum
Can I pay for my order in installments?
Yes. Klarna instalment and “pay later” options are available at checkout where supported. Klarna will determine your eligibility and available payment options based on factors such as your location, order amount and account.
I’m having trouble with my payment. What should I do?
If your payment is declined, first check whether your payment provider has provided a reason or error message. For payment methods such as Klarna, approval is determined by the payment provider. If you're shown an error or believe there may be a tech
Does Koanna® offer dropshipping or reseller partnerships?
Koanna® primarily operates as a direct-to-consumer brand and is not currently expanding its reseller or direct-fulfilment network. Partnership opportunities may be considered separately depending on the type of collaboration.
Can I collaborate with Koanna®?
We’re always happy to hear from creators, athletes, professionals and other partners who feel they could be a great fit for Koanna®. For collaboration opportunities, please email our marketing team at [email protected] with details about your prop
Does Koanna® work with creators and influencers?
Yes. We consider selected creator and influencer collaborations where there is a strong fit with the Koanna® brand, products and audience. If you're interested in collaborating with us, please email [email protected] with your social channels, aud
Does Koanna® work with retailers?
Koanna® primarily operates as a direct-to-consumer brand. Retail partnerships are considered separately and are not currently part of our standard sales model. If you're representing a retailer or distribution business, you can still submit your prop
How can I contact Koanna® for a press or media enquiry?
For press, editorial or media enquiries, please email [email protected] with details about the publication or project, the products or information you're interested in, and any relevant deadlines. Our marketing team will review your enquiry and, w
Are customs duties and import taxes included for orders outside the EU?
For orders shipped outside the EU, customs duties, import taxes and other applicable customs fees are not included in the purchase price or shipping cost. These charges are determined by the destination country and may be collected by the local custo
Can I place a B2B or wholesale order through the website?
The Koanna® website is designed primarily for direct-to-consumer (D2C) purchases. If you're interested in placing a B2B, wholesale or larger business order, these orders need to be arranged separately from the online checkout process. Please contact