What is Koanna®’s return policy?Updated 23 days ago

For customers in the EU, you have a 14-day right of withdrawal after receiving your order.

During this period, you may open and inspect your product only as far as necessary to assess its nature and basic functionality, similar to what you could do in a physical shop.

Products must be returned unused beyond inspection, in perfect resale-ready condition, with all original packaging and accessories.