What information should I provide when contacting Koanna® about a delivery problem?Updated 23 days ago

To help us investigate your order as quickly as possible, please send us an email at [email protected] and include:

• Order number
• Tracking number or tracking link
• A brief description of the issue
• Photos or videos if the issue involves a damaged or incorrect product

Before contacting us, please also check your email for any shipping updates or additional tracking links, as your order may have more than one tracking update or shipment.

The more information you can provide, the faster we can look into what happened.