My parcel was delivered to a collection point, but it hasn't arrived there yet. What should I do?Updated 23 days ago

Sometimes the courier may mark a parcel as delivered or notify the collection point before the parcel has actually arrived or been scanned. Please allow up to 24 hours for the parcel to reach the collection point.

If it's still not available after 24 hours, contact us at [email protected] with your order number and tracking information, and we'll investigate this with the carrier.