My parcel is being returned to sender. What does this mean?Updated 7 days ago

Return to sender (RTS) means the carrier is sending your parcel back to us instead of completing the delivery.

This can happen for several reasons, such as:

• An incorrect or incomplete delivery address
• The carrier being unable to deliver to the address
• The delivery being refused
• Other issues during the delivery process

If your tracking shows that your parcel is being returned to sender, please contact us at [email protected] as soon as possible with your order number. We'll check the status of the parcel and let you know what happens next.