My parcel has been delivered to a collection point. What should I do?Updated 7 days ago

If your tracking shows that your parcel has been delivered to a collection point, please check the tracking information for the collection point's address and collection details, then collect your parcel as soon as possible.

If you're unable to collect the parcel, the collection point can't locate it, or the tracking information doesn't match what they've received, please contact the carrier or collection point directly for assistance.

If you still need help after contacting the carrier, please contact us at [email protected]  with your order number and tracking information.