My Koanna® product isn't working. What should I do?Updated 23 days ago

Don't worry. We're happy to help.

Email [email protected] with your order number and a description of what's happening with a short video or photo showing the issue. This helps us understand what's going on and find the right solution faster.

Depending on the issue, we may walk you through a few troubleshooting steps or arrange a replacement or warranty solution.

Please stop using the product and contact us immediately if you notice anything unusual such as excessive heat, smoke, sparks, burning smells or other signs that the product may be unsafe to use.